Our Support team is here to help

All credit card machines supplied by Universal Transaction Processing include a full maintenance support package.

Our dedicated UK based help desk team of specialists are experienced at remote terminal diagnostics. In the unlikely event that a fault cannot be rectified remotely, we will arrange for a replacement terminal to be dispatched and delivered as quickly as possible in order to minimise disruption to your business.

Contact our Helpdesk

Helpdesk Telephone Number 0118 953 0 953
To request a call-back, please email: helpdesk@universaltp.com

Hours of Support:
08:00 – 20:00 (Monday – Friday)
09:00 – 17:00 (Saturday)
10:00 – 16:00 (Sundays)
excluding public holidays


Do you have a question about merchant services or how it all works? See our frequently asked questions

What others are saying:

The help desk team member that assisted me was simply outstanding. She immediately recognized the issue and provided me the quick solution.

Style Connect – Dorking, Surrey